LEVEL 3 · LEADERSHIP
Senior Assistant & Clinic Manager
Develop the people, workflow and operational skills needed to lead a professional medical practice team.
$5,000 USD
COURSE INFORMATION
Your course, clearly explained.
LEVEL & CURRICULUM
Level 3 · Leadership
5 modules · 11 curriculum topics
ENTRY & PROGRESSION
Experienced practice assistants, supervisors and clinic leaders.
Develop team leadership and clinic operations.
TUITION
$5,000 USD
Tuition for this individual course, in US dollars. Admission and payment arrangements follow application review.
Who this program is for
Experienced assistants, team supervisors and practice staff moving into clinic management.
Learning focus
Leadership, standard procedures, service quality, performance reporting and responsible use of digital tools.
LEARNING OUTCOMES
What you will learn to do.
- Plan induction, staff development and team coordination.
- Organise standard workflows and review service quality.
- Use operational reports to identify improvement opportunities.
- Evaluate digital tools with confidentiality and human oversight in mind.
Leadership curriculum
Module 01 · People and leadership
- Team leadership, recruitment and induction
- Staff development and performance review
Module 02 · Operations and quality
- Standard operating procedures and service consistency
- Quality management, incidents and complaints
- Coordination across multiple locations
Module 03 · Performance and finance
- Clinic KPIs and operational reporting
- Budget awareness and financial planning
Module 04 · Patient relationships and growth
- CRM and patient-journey design
- Ethical marketing and reputation management
Module 05 · Digital transformation
- Workflow improvement and digital tools
- Responsible AI in clinic operations
LEARNING & ASSESSMENT
From understanding to workplace application.
Learn the foundations
Build an understanding of the topics listed in the curriculum.
Work through scenarios
Explore communication and coordination decisions in representative clinic situations.
Review your progress
Final assessment and any supervised practical requirements will be stated before enrolment.
Take the next step.
$5,000 USD · Senior Assistant & Clinic Manager