LEVEL 1 · FOUNDATION
Core Medical Practice Assistant
Practical foundations for assistants, reception staff and administrative teams in medical practices.
$1,500 USD
COURSE INFORMATION
Your course, clearly explained.
LEVEL & CURRICULUM
Level 1 · Foundation
14 modules · 42 curriculum topics
ENTRY & PROGRESSION
For new and existing practice staff.
Next: choose a Level 2 specialty.
TUITION
$1,500 USD
Tuition for this individual course, in US dollars. Admission and payment arrangements follow application review.
Who this program is for
New and existing practice assistants, reception teams and staff coordinating patient appointments and clinic administration.
What you will develop
Clear communication, organised workflows, responsible record handling and a stronger understanding of your place in the clinic team.
LEARNING OUTCOMES
What you will learn to do.
- Coordinate appointments, records and routine patient inquiries.
- Use clear, respectful communication across the patient journey.
- Support daily administration, stock records and team handovers.
- Handle information responsibly and escalate concerns to the appropriate team member.
Your core curriculum
Fourteen modules covering the shared foundations of practice support.
Module 01 · The professional clinic environment
- Roles and responsibilities of assistants, reception and administration
- Professional conduct, accountability and daily teamwork
- How the patient, clinician and clinic team work together
Module 02 · Patient reception and coordination
- In-person and telephone reception
- Appointment scheduling and patient record workflows
- Waiting times, access needs and escalation to the clinical team
Module 03 · Professional patient communication
- Clear communication, active listening and body language
- Supporting anxious or dissatisfied patients
- Complaints, expectations and approved follow-up messages
Module 04 · Patient experience and customer care
- The patient journey from first inquiry to follow-up
- Feedback, service consistency and patient relationships
- Introduction to CRM workflows
Module 05 · Practice administration
- Daily planning and clinician time coordination
- Team handovers and standard workflows
- Opening and closing checklists
Module 06 · Finance and basic bookkeeping
- Receipts, invoices and payment records
- Daily cash reconciliation and outstanding payments
- Basic reports for the clinic manager
Module 07 · Stock and equipment coordination
- Inventory records, expiry dates and stock rotation
- Reordering and consumption tracking
- Equipment logs and escalation of faults
Module 08 · Hygiene, infection prevention and safety
- Hand hygiene and appropriate personal protective equipment
- Cleaning, disinfection and medical waste workflows
- Sharps safety and reporting occupational exposure
Module 09 · Emergency awareness and first response
- Recognising warning signs and calling for clinical help
- Introduction to fainting, allergy and low glucose scenarios
- Emergency-kit awareness; CPR requires practical training and assessment
Module 10 · Ethics, privacy and patient rights
- Confidentiality and appropriate access to records
- Supporting the informed-consent process
- Patient photography, privacy and responsible social media use
Module 11 · Digital communication
- Managing inquiries through messaging and social platforms
- Approved messages, escalation and response consistency
- Reviews and the clinic’s online reputation
Module 12 · Practical AI for clinic administration
- Drafting and reviewing routine messages and summaries
- Planning, administrative templates and content assistance
- Data minimisation, confidentiality and human review
Module 13 · Ethical service communication
- Explaining available services without pressure
- Turning inquiries into appropriate consultations
- Respecting patient choice and referring clinical questions to the clinician
Module 14 · Practical clinic English
- Reception and appointment conversations
- Common medical and equipment vocabulary
- Supporting communication with international patients
What comes next
Continue into a specialty pathway that matches your clinic or explore leadership training as your responsibilities grow.
LEARNING & ASSESSMENT
From understanding to workplace application.
Learn the foundations
Build an understanding of the topics listed in the curriculum.
Work through scenarios
Explore communication and coordination decisions in representative clinic situations.
Review your progress
Final assessment and any supervised practical requirements will be stated before enrolment.
Take the next step.
$1,500 USD · Core Medical Practice Assistant